1. Welcome
The Account Portal is where your team manages its Accelevate SPARQ licenses, checks on devices and orders, and reaches Accelevate support — a private view scoped entirely to your own account. Nothing you see here is shared with any other account.
What You Can Do
- My Account — view your account details and license usage, and request additional licenses
- Devices — see every device on file for your account
- Orders — track the status of your orders
- Support Tickets — submit a question or issue and track its status
- Team — (Account Admins only) add and manage teammates' portal logins
2. Logging In
Login screen
- Enter the email address your login was created with
- Enter your password. If this is your first time signing in, check your email for the welcome message with your temporary password.
- Click Sign In
Your session lasts 8 hours. After it expires, the login screen reappears automatically and you can simply sign back in.
Forgot Your Password?
Forgot password — enter your email to get a reset link
- On the login screen, click Forgot password? under the Sign In button.
- Enter the email address your login was created with and click Send reset link.
- Open the email "Reset your Accelevate SPARQ password" and click Choose a new password.
- Enter your new password twice (at least 8 characters) and click Set password, then sign in with it.
Choose a new password — opened from the link in the reset email
Changing Your Password
Account menu — opened by clicking your name at the bottom of the navigation
Click your name at the bottom of the left navigation to open your account menu, then choose Change password. Enter your current password, then your new password twice, and click Change Password. The new password must be at least 8 characters and different from your current one. You stay signed in; use the new password next time.
Change Password — your current password, then the new one twice
When a New Version Is Available
The new-version banner at the top of the page
If a new version of the portal is released while you have it open, a banner appears at the top of the page. Click Reload when you're ready, or × to dismiss it for now. The page never reloads on its own, so finish anything you're typing first.
3. My Account
This is the page you land on after signing in. It's a read-only summary of your account: name, subscription tier, address, primary contact, contract end date, and your current license usage — how many MC and MC-DC licenses you've purchased versus how many are currently assigned.
My Account — account details and license usage
Requesting More Licenses
Click Request More Licenses to ask for additional MC or MC-DC licenses. Fill in the license type, quantity, an optional desired start date, and any notes, then submit.
Request More Licenses — license type, quantity, desired start date, notes
Submitting sends your request directly to your account manager. There's no automatic approval step — think of it as a message that starts the conversation, not an instant change to your license count.
4. Devices
A list of every device currently on file for your account — serial number, device type, and which order it shipped with.
Devices — every device on file for your account
5. Orders
A simple, read-only list of your account's orders and their current status. There's no drill-down or editing here — if you have a question about a specific order, your account manager is the best point of contact, or you can open a support ticket.
Orders — your account's orders and their status
6. Support Tickets
Anyone on your team's portal can submit and view support tickets here — it's a shared, company-wide view, so a ticket your teammate submits is visible to you too, and vice versa.
Tickets — every ticket submitted by your team
Click + New Ticket, choose a category (Billing / Technical / Devices / Other) and priority, add a subject and description, and submit.
New Ticket — subject, category, priority, and description
Submitting your ticket notifies your account manager right away. There's no reply thread inside the portal — Accelevate staff work the ticket and mark it resolved from their side, and the status shown here updates automatically. If you need to add more detail after submitting, your account manager is the fastest way to reach the right person, or open a follow-up ticket.
7. Team (Account Admins)
If your login has the Account Admin role, you can manage every portal login for your own account here — adding teammates, resetting a locked-out password, or deactivating someone who's left. An Account User login has access to everything above, but not this page.
Team — manage portal logins for your account
| Action | What It Does |
|---|---|
| + Add Team Member | Create another portal login (Account Admin or Account User) for your account |
| Edit | Update a teammate's name or email address |
| Reset PW | Set a new password for a teammate who's locked out |
| Deactivate / Activate | Toggle a teammate's access; a deactivated login cannot sign in |
Add Team Member — name, email, role, optional password